🚀 FLASH SALE: Use code NEW10 for 10% off all orders over ₹999! Free shipping included.

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AANYAAS

By Mrs. Haryana Sneha Verma

Customer Care

Everything you need to know about our handcrafted pieces, orders, and delivery.

Handcrafted Pieces

How to handle or take care of the product?

To maintain the beauty of your jewels, avoid direct contact with water, perfumes, and harsh chemicals. Store in a dry, cool place. Clean with a soft, dry cloth.

Can I get my order customised?

Yes, we can add customisations to a product. An additional fee of Rs. 500/- will be charged. You can directly connect with our customer stylist through WhatsApp or Call on 9555144442.

Can I return my order?

All our products are handcrafted by Indian artisans & manufactured on order, hence we do not offer returns. For further details, please go through our Exchange & Repair Policy.

What material is the jewellery made of?

Aanyaas Enterprises uses a variety of high-quality materials, including stones, pearls, crystals, and 22kt gold and silver plating. Each piece is carefully crafted to ensure durability and beauty. Kindly read the description of each product carefully before placing your order.

How do I choose the correct size?

Indeed an important criteria while selecting your jewellery, although the sizes are accurately mentioned on the products but in case of any further query we'll be happy to assist you in the process. Get in touch with us on WhatsApp : 9555144442 or email: contact@aanyaas.com

Where are the stores located?

Only Online store and Exhibitions.

Offers & Rewards

How do I redeem this offer?

Follow these simple steps:

  • Add your item from the collection to your cart
  • Proceed to checkout
  • Enter the coupon codes AVAILABLE
Do I need to add the items in a specific order?

No! You can add the items to your cart in any order. Just make sure all items are in your cart before you enter the code at checkout.

Which products are eligible for this offer?

All products in our collections are qualify for this promotion.

Can I get multiple items?

Yes!

What if I forget to enter the code?

The discount will only apply when you enter the code at checkout.

Logistics & Payments

What payment options are available?

All the payment procedures are absolutely secure.

In India, we accept: Debit Card, Credit Card, Google-Pay, Paytm, UPI, Bank Transfer. Further we have Cash on Delivery (COD).

For International customers: Debit Card, Credit Card, Bank Transfer and PayPal.

Can I convert COD to Prepaid?

Yes, COD orders can be converted to Prepaid.

Do you offer international shipping?

Yes, we ship internationally as well as nationwide in India. For more detailed information, refer to the shipping policy on the website.

The payment got debited from my account, but I did not receive an order confirmation.

This generally occurs due to a technical issue with the payment gateway. In case you experience the same, you can directly connect to our Customer Service Executive through WhatsApp or Call on 9555144442.

Where can I connect for payment other related queries?

If you are facing trouble in payment or placing an order then you can directly connect to our Customer Service Executive through WhatsApp or Call on 9555144442.

How will I know if the order is successfully placed?

You will get a confirmation mail on your registered E-mail ID regarding order confirmation.

How can I track my order?

Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID along with the link.

What to do if my order has an item missing or damaged?

Kindly write to us at contact@aanyaas.com or Whatsapp on 9555144442. We will surely provide you best solution for the same.

How can I get information regarding the delay in delivery?

In case, there’s a delay in the shipment, our team will make sure that they reach out to you on your registered E-mail ID, WhatsApp or Phone-call.

How can I request to change the shipping address?

Please write to us at contact@aanyaas.com or call us on 9555144442, for any assistance related to your order. Our customer support team will be happy to help you.

How can I cancel my order?

Order cannot be cancelled once it is dispatched. Please write to us at contact@aanyaas.com or call us on 9555144442, for any assistance related to your order. Our customer support team will be happy to help you.

Can I exchange my order more than once?

Order can only be exchanged ONCE during it’s course.

What can I do if I don’t find a suitable product in exchange?

We provide credit notes (which are exclusive of shipping charges) on your registered E-mail ID. The Credit Note is redeemable on the next purchase and is valid for 3 months ONLY.

How can I redeem my credit amount?

Please write to us at contact@aanyaas.com or call us on 9555144442 for the redemption process. Our customer support team will be at your service.

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